Return policy


All Return requests have to be initiated by the buyer within 24 hours of receipt of their parcel. No return requests will be entertained post that and the funds will be remitted to the seller.

In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

  1. Was delivered in a physically damaged condition
  2. Has missing parts or accessories
  3. Is different from what was ordered
  4. Is different from its description on the product detail page on

Products marked as "non-returnable" on the product detail page cannot be returned

There are certain scenarios where it is difficult for us to support returns:
  1. Return request is made outside the specified time frame
  2. Product is damaged because of use or Product is not in the same condition as you received it
  3. Specific categories like Baby Products, innerwear, lingerie, socks and clothing freebies
  4. Any consumable item which has been used or installed
  5. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  6. Made-to-order / custom jewellery
  7. Fragile items, hygiene related items

Return Policy not applicable on Baby Products

Hope you will enjoy 'Luxglor' experience!!